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FAQ

GYM & MEMBERSHIP

MEMBERSHIP

Is there a maintenance fee?
There are quarterly maintenance fees of $20 or $40 depending on the type of membership you choose. These are billed in February, May, August & November. This fee is to ensure that all equipment will be in perfectly working shape & kept up to date, while also bringing in various new pieces of equipment throughout the year to keep things fun & exciting!
 
How do I check in?
When you sign up, see the front desk for your sign in fob. There will be a key fob scan box located at the front entrance area for you to scan at every visit. Just boop and go! That's it! Please keep in mind - this is a separate fob from your 24/7 door access fob.

How do I get my 24/7 access?
For full 24/7 access, you will need to purchase a one time $10 fob that you will use for the front door, which you will only need during non-staffed hours. We HIGHLY recommend everyone purchases this fob, which you can do during our normal staffed hours.

Are the memberships contract based?
No. Life happens and we do not believe in holding our members to yearly contracts. If something comes up and you have to cancel that is perfectly fine. In the future, we just ask that you consider coming back if you are ever in need of a gym again! There is no cancelation fee, however, a resign up fee will apply, should you decide to come back later.

I am thinking about canceling my membership? Is there a cancelation fee?
No. There is no cancelation fee. There is also no waiting fee. Simply stop in and fill out the Membership Cancelation Slip and we will take care of your cancelation. Should you ever want to come back there will be a resign up fee, and if you are currently enrolled in a special enrollment fee or have a NLX membership plan - your rates & fees will NOT be the same if you do come back. You will be required to pay the current rate regardless of what special you had before.

My husband & I are considering personal training. Who do we talk to about this?

Our personal trainers are currently accepting new clients. Call or stop in to schedule your FREE, no pressure consultation. You will talk to the trainers and figure out what training/nutrition option would be best for you, depending on your specific goals. There are many variants to figuring out what is best for you like what days you can train, what times, how often,  group style vs personal training, one sessions vs monthly, meal plans needed, or not etc. Spend a few minutes discussing these important factors so you aren't spending money on more than you want.. only what you need to be successful!

 

What is personal training like at The Nation?

We have a unique way of weight training clients. We like to think of it as a hybrid system that allows the client to benefit from all the pros of personal training and pros of group training without any of the cons! You would be training at the same time others are training, but not necessary doing the same thing. Your trainer will put you through your set and then while you take your rest, they do the same for the other clients. This allows The Nation to keep costs down for the individual while still providing the one on one attention that you would get with personal training! The trainers may even partner you up with someone of about the same strength/experience so you can encourage and support each other during training. Lots of friends have been made this way and we really do have thee most amazing members!


STORE

Can I shop the store if I am not a member of the gym?
Yes! Everyone is welcome to shop the Protein & Performance store! Please come check it out during our staffed hours.

 

I came in yesterday & just missed a sale. Is there a way I can find out about any sales?

Our Facebook page is where we post any sales, deals, free lifts, new equipment alerts, new product drops & equipment tutorials. We highly encourage all members to follow us so that we can keep everyone as up to date as possible!


GENERAL

Can I check out and try the gym before becoming a member?
Yes. We encourage everyone to come and at least tour our facility. Seeing it in person is the best way for you to make your decision. We are happy to provide tours at any time during our staffed hours. Our day/guest pass is always an option as well - allowing you to try the equipment and get the full gym experience before committing to any membership.

ONLINE MERCH

DELIVERY

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated per our Shipping & Returns page.
 
 Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
 
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us HERE with your order number. If you did and a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


ORDERS

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
 
How do I track my order?
You’ll receive a tracking link via email when your order ships out. 
 
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us HERE within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
 

RETURNS

What’s your return policy?
We don’t typically offer returns, but we want to make sure you are happy with your purchase. If you have an issue, please let us know by contacting us HERE and we will do all that we can to make it right!
 
Do you offer refunds?
Full refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us HERE with photos of wrong/damaged items and we’ll sort that out for you.
 
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges - this is because each item you order is made on demand & specifically for you.

 

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